FAQ and Terms

WHY ALPACA?

Alpaca can be softer than cashmere plus is stronger and 3x warmer than wool.  The fiber is very strong and extremely resilient. An evolution spent in freezing temperatures at high altitudes has given alpacas more thermal capacity in its fiber than nearly any other animal. The alpaca fiber contains microscopic air pockets which give it powerful insulating value — which makes it ideal for human clothing. It is also very lightweight, another plus in the clothing department.  Alpaca fiber is also a “clean” fiber and does not contain lanolin.  This means it is considered to be hypoallergenic.

WHAT DOES THAT MEAN?

For the average consumer, it means you can enjoy a supersoft, lightweight garment that will not cause you to overheat.  For others with allergic reactions to wool, it means alpaca can be worn without suffering from the itchy red welts.

HOW ARE YOUR PRICES SO MUCH CHEAPER THAN EVERYONE ELSE?

As an almost exclusively online business, we can pass the savings onto our customers.  It is our aim to bring the highest quality alpaca items we can find at the lowest possible prices.  Making beautiful alpaca wear available to everyone – not just the wealthy.  We can also be found at selective events (for those who prefer to touch and try before they buy) but the prices have to be a little higher, although much lower than elsewhere, to cover the rentals and manpower.  Online purchasing is the way to keep pricing as low as it can go.

WHAT DO YOU MEAN BY “WILL BE ORDERED UPON REQUEST”?

Listed under each item are listed products in stock, updated as often as reasonably possible.  In order to bring the large selection of items to you and keep costs as low as possible, it is necessary to keep a fast turnover of product.  Because we believe our customers prefer lower costs to fast turnaround, this is how Alpaca Flair is set up.  The downside is that occasionally there are delays in filling orders but, if the item cannot be immediately obtained, the customer is contacted for credit or alternate instructions.  We have found this is the best way to make sure the largest quantity is offered at the lowest prices.  If you are concerned about ordering an item, please contact us and we will check on availability before purchase.

TERMS

We want you to be happy with your purchase and will refund 100% of the purchase price of any item returned in “New” condition within 30 days of original mail date.  If the item is to be a gift, and longer time is necessary, please contact us at info@alpacaflair.com so we can accommodate your request. This request must be made at the time of purchase. Unfortunately, due to the low cost of markup on all items, we are unable to refund shipping costs.  Happily, we anticipate few returns, as our items are so incredibly soft and luxurious.

 

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